Workice v2.1.2 can now retrieve your call logs from Aircall.io and attach the call conversations to your Lead or Contact.
To integrate Aircall.io with your Workice CRM follow the steps below;
- Login to your Workice CRM then proceed to Settings > Info
- Copy your Webhook URL shown under Aircall Webhook
- Open an account and login to Aircall.io
- Go to Integrations > Webhook icon to add a new Webhook
- Enter a name for your Webhook URL and paste the URL (from Workice) in url field
- Enable all events for Calls under CHOOSE BINDED EVENTS
- Click Save
From now Workice will retrieve call logs made to your leads/contacts and attach the recorded conversation from Aircall.io
If you have Aircall.io installed on your computer, you can click on a lead/contact phone number and Aircall.io app will launch and initiate a call to your lead/contact.